Current and Past Articles

When you’re injured or in pain, asking an intake desk “Do you take my insurance?” feels like the natural first step. But that simple question doesn’t always yield the answer you actually need. While on a recent vacation hiking in rural western New York, I took a hard fall on a wet trail and severely…

When an employee schedules their yearly wellness visit, they expect it to be covered 100% as preventive care under their health plan. However, a routine appointment can quickly turn into an unexpected bill over simple conversation. During the checkup, an employee might casually ask about a sore knee, recent headaches, or a minor rash—and that…

When an employee comes to HR distressed saying, “But the hospital was in-network,” it usually follows an unexpected, costly medical bill. To the employee, a surgical procedure is a single event at an approved facility. To the healthcare billing system, however, that same procedure is divided into multiple independent transactions—meaning an in-network hospital can still…

When an employee walks into HR frustrated saying, “My insurance denied my MRI,” it immediately creates tension across the team. The employee feels let down by their coverage, HR is forced to scramble for answers, and blame is quickly pointed at the insurance carrier. However, when you dig deeper into these situations, you often find…

A few days ago, I received a call from an employee at one of my client’s companies. She sounded frustrated. “Al, my doctor’s office told me they accepted our insurance… so why did I get this bill?” It turned out she’d done exactly what most people would do. Before scheduling her appointment, she called the…

A business owner said something to me recently that I’ve heard more times than I can count. He leaned back in his chair, crossed his arms, and said: “We should be okay. I think payroll handles all of that.” I didn’t answer right away. It wasn’t the word “payroll” that caught my attention. It was…

The Hidden Danger in Your Benefits Plan: The Power of Assumptions I was sitting across the table from a referred HR director recently when she smiled and said, “I think we’re in pretty good shape.” I asked a simple question. “Who handles your benefits compliance?” Without hesitation she answered, “Our carrier.” I asked another question.…

You Can’t Control Claims—But You Are Worrying About the Wrong Variable Recently, I was sitting across from a business owner who was incredibly frustrated. His corporate health insurance renewal premiums had jumped significantly yet again, and he felt completely defeated. He looked at me and said, “Al, I just don’t know what else to do.…